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Privacy Policy


At KINDRED, we value our customers and are committed to respecting and protecting their privacy rights.  As such, we have instituted a number of policies and procedures to prevent a violation of those rights.  By visiting the KINDRED website, you are agreeing to our privacy policies detailed below:

- Type and use of information we collect
- Security of information you provide
- Accessing or changing your personal information
- Promotional communications
- Links to other websites
- Warning about possible scams
- Contacting us

Our private policy may change at any given time without prior warning.  Should our privacy policy change in any way, we will post an updated policy on our website, indicating the date last modified at the end of the policy text.

Type and use of information we collect

We collect information about you through our website in an effort to quickly and efficiently process your orders, improve your shopping experience, and communicate with you about our products, services, and promotions.  We do not sell or rent your personal information to third parties.  You may exercise your choices about how we collect and use your information consistent with this policy at any time.

What personal information do we collect from you?

- Name
- E-mail address
- Mailing address
- Billing address
- Phone number

When do we collect personal information from you?

- When you visit our website
- When you make a purchase from our online store
- When you subscribe to our promotional listserve
- When you contact us with a question or concern

How do we use your personal information?

1. To process and complete your order:

When you make a purchase from our online store, we use your e-mail address to confirm your order status and shipment and to send you a copy of your bill.  We may also need to contact you via telephone or e-mail with questions or information regarding your order.

2. To respond directly to correspondence you send us (question, concern, comment).

3. To personalize and enhance your shopping experience at KINDRED:

Your e-mail address is used to create and identify your account at KINDRED's online store.  By storing your personal information on a secure server, KINDRED is able to shorten your checkout process and allow you to check your order status online.

Our website uses "cookies," which are small data files that are stored on your computer when you visit a website.  Cookies do not capture your individual e-mail address or any private information about you.  They enable you to shop on our website and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience.  For example, we may use cookies to enable you to use certain website features, remember the items in your shopping cart, store your preferences, recognize you when you return to our website and save you from re-entering your registration data at each connection, track your orders, and monitor and maintain information about your use of our websites.  If you want to browse without cookies, you can do so by configuring your browser to reject all cookies or to notify you when a cookie is set.  As each browser is different, check the "Help" menu of your browser to learn how to change your cookie preferences.  Even without accepting a cookie, you can still access most of the features of the KINDRED online store, although it is possible that certain features will not function properly with the cookies disabled.

4. To help us address problems with and improve our site design, products and services:

We may use your IP address to help uncover problems with our server and to administer our website.  We may also use your e-mail address to notify you about important functionality changes to the website.

5. To keep you updated with regards to new merchandise, sales, and special offers that we feel might be of interest to you, unless you have directed us not to contact you with promotional communications.

6. To prevent fraud on your account.

7. To protect the security or integrity of our website and our business.

Security of information you provide

In an effort to make your shopping experience a safe and convenient one, our online store incorporates the necessary security measures to safeguard your personal information.

When making a purchase, the moment you are prompted to enter your credit card information, you will be re-routed to the 2Checkout website, which uses Secure Sockets Layer (SSL) technology to encrypt the information that you provide and protect it during the transmission process.  Only authorized 2Checkout employees and third parties are permitted to access the personal information you provide.  If an employee or third party company is found to have misused personal information, disciplinary action will be taken, up to and including termination of any agreement between 2Checkout and that individual or organization.

To ensure that you are accessing 2Checkout’s secure server prior to submitting personal financial information, check for an unbroken key or a closed lock (depending on your browser).  This is a positive indicator that the SSL is active.  For additional assurance, you can also check to make sure the URL or Location line of your browser begins with the characters "https" instead of just "http".

Accessing or changing your information

You may review and change, at any time, certain personal information related to your use of the KINDRED website (e.g. your name and contact information). To access your information, simply sign in to your account using your e-mail address and password, and you will be prompted to edit your personal information in your account profile.  You can also request assistance in updating your personal information by contacting us at the e-mail address or phone numbers listed below in the "Contact us" section.

Promotional communications

KINDRED operates a promotional e-mail listserve that circulates occasional messages to keep our customers informed of new merchandise, sales, and special offers that we feel might be of interest to you.  You are automatically subscribed to this listserve upon making a purchase at our online store or upon making a subscription request on your own.  All promotional communications are sent via e-mail or in the form of a flyer, brochure, or catalog sent in the packaging with your order; we DO NOT engage in telemarketing practices.

- If you would like to receive our promotional e-mail updates, please send an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it typing SUBSCRIBE ME in the subject line.
If you no longer wish to receive our promotional e-mail updates, or feel that you have been erroneously subscribed to our promotional listserve, please send us an e-mail at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and type UNSUBSCRIBE ME in the subject line.  We will immediately unsubscribe you.

For additional assistance, please feel free to contact us at the phone number listed below in the "Contact us" section.

Links to other websites

The KINDRED website does contain links to other websites, which may or may not have a privacy policy of their own and/or whose privacy policy differs from ours.  KINDRED is not responsible for the privacy practices or the content of those websites.  We recommend that you review the privacy policy of any website that you access by way of the KINDRED site.  We do, however, assure you that we will not sell or otherwise give your personal information to any of our linked websites/companies.

Warning about possible scams

At KINDRED, we will never request your password, user name, credit card information, or other personal information via e-mail.  If we need to confirm your personal information to place an order or otherwise communicate with you, we will attempt to reach you at the phone number you provide.  As such, should you happen to receive an e-mail that appears to be from KINDRED asking you for your personal information, please DO NOT RESPOND.  This is a known scam called "phishing" and is designed to steal your personal information.

Contacting us

If you have any questions about our privacy policy that you feel were not addressed above, please feel free to contact us by e-mail at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by phone at (305) 359-3972.